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Re: I guess this is goodbye...
Posted: Mon Dec 20, 2010 4:32 pm
by Tom Berry
Sorry to hear about your challenge Ramin.
How much warranty do you have left on the car anyway?
and did you try going to the next level up on the Subaru chain? Perhaps you would have more
luck at regional level. I have a friend who is a Subaru machanic who might be able to guide you
around this mess if you would like my help. ( Note: he does side work also. )
And as mentioned.... I can help with a used engine if you have any intrest in going that direction.
Tom
Re: I guess this is goodbye...
Posted: Mon Dec 20, 2010 4:43 pm
by George Schilling
Jeff Shyu wrote:George Schilling wrote:I'd be curious to know how the warranty is worded regarding "race" related exclusions. An argument can easily be made that with rolling starts, speeds averaging only 30-35 mph, and that autox entails driving around cones in parking lots, that autox hardly qualifies as "racing". I think a reasonable judge just might agree. I'm not sure, but I think a small claims action can be up to $7,500 and probably costs less that $100 to file and have them served. Might be worth a try especially if the wording in the warranty doesn't support the denial or if you can find prior court cases to support you claim. No matter what you decide to do, I roll the dice in small claims court.
i think "race" comes in whenever there's timing involved. it's not just an auto-x thing, i think they deny warranty based upon the "race" condition for drag racing (street legal drags, do they still have those?), auto-x, and time trials.
i think that's one of the reasons why most car clubs don't run timing equipment at track days.. it's not considered racing if it's not timed..
It really doesn't matter what they consider racing Jeff, especially in small claims court where the rules of law are applies very loosely and often at the whims of the judge. Oh wait a minute, I guess that applies to any court. :mrt:
Re: I guess this is goodbye...
Posted: Mon Dec 20, 2010 4:44 pm
by Tom Berry
Ramin,
I spoke to "Subaru Steve" about your deal.
He suggested contacting Subaru of America regarding you situation.
He has seen it happen where they will do some type of split of the repairs.
It doesnt cost anything to try.
Let me know if you would like some help on this deal.
Tom
Re: I guess this is goodbye...
Posted: Mon Dec 20, 2010 5:03 pm
by Jeff Shyu
Tom Berry wrote:Ramin,
I spoke to "Subaru Steve" about your deal.
He suggested contacting Subaru of America regarding you situation.
He has seen it happen where they will do some type of split of the repairs.
It doesnt cost anything to try.
Let me know if you would like some help on this deal.
Tom
yeah, i've heard a lot of "we'll pay for the motor, you pay for the labor" type of solutions.
Re: I guess this is goodbye...
Posted: Mon Dec 20, 2010 5:14 pm
by Bill Martin
This has to have come up before. If you could find out how others have made out you could make a better choice. Check with the major Subaru forums to see if there's any info out there. Maybe they give in easily if sued...especially if they lose sometimes and consider it really bad publicity.
My neighbor put a big yellow lemon on his door and parked daily in front of the dealership. They tried to set the police on him and failed. They caved. But this was Dodge, not Subaru.
BTW, I think San Diego refuses to post last names maybe for this very reason. Worth considering?
Re: I guess this is goodbye...
Posted: Mon Dec 20, 2010 5:22 pm
by Ramin Beizaie
Tom Berry wrote:Ramin,
I spoke to "Subaru Steve" about your deal.
He suggested contacting Subaru of America regarding you situation.
He has seen it happen where they will do some type of split of the repairs.
It doesnt cost anything to try.
Let me know if you would like some help on this deal.
Tom
Tom, thanks. Yes, I already have a case with SOA. I believe the point of denial is coming more from the ecu tuning device than from the autoX. It seems as soon as they detect that, they immediately blacklist the car and won't budge. I turned blue in the face explaining to them the tuner was only there for datalogging, even offered to take it in and demonstrate to them that the installed tune is stock. No change in their position. I am still trying to get some sort of goodwill/splitting deal from them. Everyone is still talking and courteous - at least for the time being. Thanks again for your advice, I will be sure to PM you if/as I need help for parts and a mechanic referral.
EDIT: car is at 46k miles, powertrain warranty goes (went?) to 60k.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 6:30 am
by Max Hayter
Ramin- explain to them that this is a well known issue with the 08 STi. Link them to threads on Nastysock if need be. They are screwing with you. Most 08 Sti owners are on their 2nd or 3rd motors and it is well documented.
Also, if they do not budge, work with Tom. You'll not get better assistance anywhere.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 9:24 am
by Mako Koiwai
I would ask about other Suby driver's experience on the NASIOC Motorsport forum ... as opposed to the local S. CA forum:
http://forums.nasioc.com/forums/forumdisplay.php?f=22" onclick="window.open(this.href);return false;
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 10:47 am
by Vikram Kirby
I think the PR take on this is a good one. There was a long history of Subarus in my family growing up (New England/Mid-Atlantic) and I've often thought about a WRX as a daily driver...this is the sort of thing that makes me think about other marquees (and sigh that both Honda and Subaru appear to be moving further and further from caring about the enthusiast community.)
Hope something good happens for you...
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 11:59 am
by Jason Isley BS RX8
Bill Martin wrote:
BTW, I think San Diego refuses to post last names maybe for this very reason. Worth considering?
Not sure why names matter... There is nothing in a set of results that proves the car that was autocrossed, is the car that was brought in for service.
Fight it, go up the next rung of the subi ladder.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 12:46 pm
by Randy Chase
Jason Isley BS RX8 wrote:Bill Martin wrote:
BTW, I think San Diego refuses to post last names maybe for this very reason. Worth considering?
Not sure why names matter... There is nothing in a set of results that proves the car that was autocrossed, is the car that was brought in for service.
Fight it, go up the next rung of the subi ladder.
Names may or may not matter for proof, but certainly names matter when you google the person and the car. And some car companies do that.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 2:27 pm
by Theo O.
Randy Chase wrote:Jason Isley BS RX8 wrote:Bill Martin wrote:
BTW, I think San Diego refuses to post last names maybe for this very reason. Worth considering?
Not sure why names matter... There is nothing in a set of results that proves the car that was autocrossed, is the car that was brought in for service.
Fight it, go up the next rung of the subi ladder.
Names may or may not matter for proof, but certainly names matter when you google the person and the car. And some car companies do that.
Names matter and can easily be correlated to action pictures which are also available. We really should be using alias.
However, the issue in this case appears to be the electronic device and not really autocross.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 3:19 pm
by Ramin Beizaie
I would like to know, why is this link available without any sort of login or password? I literally googled my name and there it is...
https://axwaresystems.com/axorm/files/C ... 10_raw.htm
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 3:24 pm
by Aaron Goldsmith
Because google's search spiders are very good at getting to content. You need to login to get to the results on the forum, but the sites they are stored on manage their information differently. Your very unique name also makes it very easy to search for you.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 3:25 pm
by John Stimson
It is common practice in many SCCA regions as well as for national level events to publish results publicly.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 5:09 pm
by Richard Jung
Steve Ekstrand wrote:... Show the adverts for the SCCA membership (even if that program was discontinued). Look for any performance related advertising. Show performance related parts and accessories sold by the dealer...
Not to mention SOA demoed the later gen STi at a timed Solo event. Even had Ken Block driving it. There seems to be a legal conflict if SOA is the one denying the claim.
Mako has pics.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 5:11 pm
by Richard Jung
John Stimson wrote:It is common practice in many SCCA regions as well as for national level events to publish results publicly.
The SD region used to only publish the last name initial.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 5:21 pm
by Giovanni Jaramillo
Richard Jung wrote:John Stimson wrote:It is common practice in many SCCA regions as well as for national level events to publish results publicly.
The SD region used to only publish the last name initial.
Same with BMWCCA-LA and SD chapters.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 8:57 pm
by John Stimson
Note the difference between the words "common" and "universal".
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 9:48 pm
by Mako Koiwai
No time for pride ... use your result to your advantage! Tell them that
obviously you weren't pushing the car very hard!
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 10:08 pm
by Steve Ekstrand
Mako Koiwai wrote:
No time for pride ... use your result to your advantage! Tell them that
obviously you weren't pushing the car very hard!
You know, I thought it. Next I thought, why did he post my worst result of the year....
But I'm encouraged by this post from Mako... It shows that somebody in the region has less filter than I do.
Re: I guess this is goodbye...
Posted: Tue Dec 21, 2010 11:29 pm
by Mako Koiwai
Oh I 2X thought about it ! ... but if there ever was the case to say it, it was for this thread. :gpower:
Re: I guess this is goodbye...
Posted: Wed Dec 22, 2010 11:01 am
by Collin Webster
The asian automotive companies are my clients, and all have a very active call center. The sales executives of those companies review the call center logs, and they regularly over-ride the regional managers. Loot up Subaru's corporate number for the US and start making a beef. They did, after all, give you an SCCA membership with the car.
Cheers,
Collin
Jeff Shyu wrote:less logical, but sometimes more successful approach, is to appeal to the public relations department.
i know on the Mazda community, there were several denied warranties (and these ones had much greater justification for denied service - turbo tweak, fuel / air, race motormounts, etc, etc) that were at least partially honored after pleading with the PR people. i'm sure the underwriters love to deny claim, but sometimes, the appearance of good will amongst car enthusiasts of a marquee is more important to the company, than saving a few grand.
things like "the new subie 2.5 motor is a POS, I didn't do any modification to the motor, and it blew at an auto-x, now subaru is denying claim. BEWARE, your warranty is only good if you drive around like a grandma".. has a way of becoming popular myth which car companies work hard at avoiding.
Re: I guess this is goodbye...
Posted: Wed Dec 22, 2010 1:19 pm
by Pete Loney
Collin Webster wrote:The asian automotive companies are my clients, and all have a very active call center. The sales executives of those companies review the call center logs, and they regularly over-ride the regional managers. Loot up Subaru's corporate number for the US and start making a beef.
They did, after all, give you an SCCA membership with the car. Cheers,
Collin
Jeff Shyu wrote:less logical, but sometimes more successful approach, is to appeal to the public relations department.
i know on the Mazda community, there were several denied warranties (and these ones had much greater justification for denied service - turbo tweak, fuel / air, race motormounts, etc, etc) that were at least partially honored after pleading with the PR people. i'm sure the underwriters love to deny claim, but sometimes, the appearance of good will amongst car enthusiasts of a marquee is more important to the company, than saving a few grand.
things like "the new subie 2.5 motor is a POS, I didn't do any modification to the motor, and it blew at an auto-x, now subaru is denying claim. BEWARE, your warranty is only good if you drive around like a grandma".. has a way of becoming popular myth which car companies work hard at avoiding.
They only gave out SCCA memberships back in 2002-and maybe 2003, for sure with 02 WRX's. I received one myself with my 02 WRX wagon.
Re: I guess this is goodbye...
Posted: Wed Dec 22, 2010 2:38 pm
by Ramin Beizaie
Hey Pete, thanks for not saying "I told you so."
